All products are subject to availability. In case of any supply difficulties we reserve the right to substitute with a product of equivalent value and quality without notice. Once we have received your order we will e-mail you a confirmation. In case we are unable to supply all or part of your order we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery date.
If ordering non consumable and non-floral items, e.g. teddy bears, perfume, souvenirs or balloons please note that the consumer has the right to a 7 day cooling-off period in which the goods can be returned. This 7 day return period starts from the day after the goods are delivered to the customer. They must be posted no later than the 7th day after receipt of goods (Full cost of return to be undertaken by the customer) or returned directly to the shop. If the goods are found to be faulty then we will pay for post cost. Refunds for returns will be made as soon as possible but always within 30 days of receipt of goods. If goods are faulty we will reimburse postage.
We guarantee the freshness of your flowers for ten days. None of the above affect your statutory rights.